Privacy Policy
Last updated: 19 March 2026
1. Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our booking and service platform. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of personal information:
2.1 Personal & Contact Details
• Full name
• Email address
• Postal and billing address
• Phone number
2.2 Payment Information
When you make a booking or purchase through our site, we collect payment details including:
• Credit and debit card details (card number, expiry date, CVV)
• Billing address associated with your payment method
We use industry-standard encryption and work with trusted third-party payment processors to handle your card details securely. We do not store your full card number on our servers.
2.3 Usage & Analytics Data
We automatically collect certain information when you visit our website, including:
• IP address and general location
• Browser type and version
• Pages visited and time spent on the site
• Referring URLs and search terms
• Device type and operating system
This data is collected using cookies and analytics tools (such as Google Analytics) to help us understand how our site is used and to improve your experience.
3. How We Use Your Information
We use your personal information to:
• Process bookings, payments, and refunds
• Send booking confirmations, reminders, and receipts
• Respond to your enquiries and provide customer support
• Improve our website, services, and user experience
• Send you relevant promotional communications (where you have consented)
• Comply with our legal and regulatory obligations
• Detect and prevent fraud or unauthorised activity
4. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
• Payment processors and financial institutions to complete transactions
• Service providers who assist in operating our website and business (e.g. hosting, email, analytics)
• Government authorities or law enforcement where required by law
All third parties we work with are required to protect your information in a manner consistent with this policy.
5. Credit Card & Payment Security
The security of your payment information is a top priority. We implement the following safeguards:
• All payment transactions are encrypted using Secure Socket Layer (SSL) technology
• We comply with the Payment Card Industry Data Security Standard (PCI DSS)
• Card details are processed by our third-party payment gateway and are not stored on our servers
• We regularly review and update our security practices
If you have any concerns about the security of your payment information, please contact us immediately.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These may include:
• Essential cookies required for the website to function
• Analytics cookies to understand how visitors use our site
• Preference cookies to remember your settings
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Booking records and associated personal data are generally retained for 7 years in accordance with Australian financial record-keeping requirements. You may request deletion of your data at any time (see Section 9).
8. Your Rights
Under the Australian Privacy Act, you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Opt out of receiving marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information
To exercise any of these rights, please contact us using the details in Section 10.
9. Data Security & Breach Notification
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. In the unlikely event of a data breach that is likely to cause serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches (NDB) scheme.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Your Bright Space Cleaning
Email: [email protected]
Phone: 0421 439 019
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.